Customer Care

LOOKING FOR YOUR ORDER? Please allow up to 10 days to receive your order. If it still has not arrived, use the form below to contact us and we’ll follow up with the post office. You may also contact us by phone toll free at  855-367-9674. (U.S. only)

TECHNICAL PROBLEM? Use the form below to contact us if you are having trouble using the memory stick or it is defective. We’ll try to help you solve the problem or replace the media.

FOR QUESTIONS about the Keys program itself or availability outside of Canada and the U.S., use this link to email the Keys team.